Get Real Health’s Privacy Shield Statement
Get Real Health has certified its Lydia™ product with both the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of “personal data” as defined by the Privacy Shield regulations. Get Real Health adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement for personal data. To learn more about the Privacy Shield and view Get Real Health’s certification, please visit http://www.privacyshield.gov/.
If you have any questions or complaints about Get Real Health’s privacy practices, including questions related to the Privacy Shield, please contact us using the following contact information:
Get Real Health
Attn: Jason Harmon, Security and Privacy Officer
51 Monroe Street, Suite 1700
Rockville, MD 20850
Designated Representative in the European Union
Attn: Tom Termini
Republic of Ireland
If you are a resident of the European Union and are dissatisfied with the manner in which we have addressed your concerns about our privacy practices, you may seek further assistance, at no cost to you, from our designated Privacy Shield independent recourse mechanism:
Residents of the European Union or Switzerland may elect to arbitrate unresolved complaints. However, prior to initiating such arbitration, you must: (1) contact Get Real Health and afford us the opportunity to resolve the issue; (2) seek assistance from Get Real Health’s designated independent recourse mechanism above; and (3) contact the U.S. Department of Commerce (either directly or through a European Data Protection Authority or the Swiss Federal Data Protection and Information Commissioner) and afford the Department of Commerce time to attempt to resolve the issue. Each party shall be responsible for its own attorney’s fees. Please be advised that, pursuant to the Privacy Shield, the arbitrator(s) may only impose individual-specific, non-monetary, equitable relief necessary to remedy any violation of the Privacy Shield Principles with respect to the individual. Get Real Health is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
In addition to the rights granted to Get Real Health software users to access, modify, and delete data we have collected from those users, some international users (including those whose information we collect under the Privacy Shield) have certain legal rights to access certain information we hold about them and to obtain its deletion. To exercise those rights, these users may contact us at firstname.lastname@example.org with their request.